Sybet Privacy Policy — Your Data Is Safe With Us

1. Introduction

Welcome to sybet. Our Privacy Policy explains what data we collect when you use the sybet platform — whether via the website, mobile app, or any other channel — why we collect it, and how we keep it secure.

This Privacy Policy is part of sybet's terms and conditions. By using the platform, you agree to this policy. If you do not agree, please stop using the platform and notify our support team.

This policy has been developed in line with international data protection standards — in particular, the principles of GDPR. We believe transparency and user trust are the foundation of sybet.

2. What Information We Collect

Sybet collects different types of data for different purposes. This data falls into three main categories:

a) Registration & Identity Information:

b) Financial Information:

c) Usage & Technical Information:

3. How Your Information Is Used

Sybet uses your data only for the purposes listed below. We never use it for anything else without your consent.

• Account Management: To confirm registration, verify your identity, and keep your account secure.
• Transaction Process: To process deposits, send withdrawals, and settle betting results.
• KYC Verification: To verify age and prevent fraudulent activity.
• Customer Support: To resolve your complaints and queries promptly.
• Security Assurance: To detect unusual login activity or suspicious behavior.
• Product Development: To analyze usage patterns and improve sybet's services.
• Promotional Communications: To send you offers and updates if you agree — you can unsubscribe at any time.

4. Who Your Information Is Shared With

Sybet never sells your data. However, limited information may be shared in specific circumstances:

• Payment Providers: With bKash, Nagad, Rocket, Upay, and banks — solely to process transactions. They do not have direct access to your full profile.
• Technology Partners: With cloud hosting and security service providers — solely to keep the platform running. They are bound by NDA.
• Legal Obligations: Upon a valid court order or lawful request from a government regulatory authority.
• Fraud Prevention: With regulatory authorities to prevent money laundering and financial fraud.

5. Cookie Policy

The sybet website and app use cookies to enhance your experience. Cookies are small text files stored on your browser or device.

• Essential Cookies: Required to maintain your login session and ensure security — disabling these will prevent the platform from functioning properly.
• Performance Cookies: To monitor page load speed and errors — collected entirely anonymously.
• Preference Cookies: To remember your language and settings so you do not have to reconfigure them each time.
• Analytics Cookies: To understand which features are used most — turn these off in settings.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may limit access to certain features.

6. How Long Your Information Is Retained

Sybet does not retain data longer than necessary. Our general policy is:

• Active account data is retained until the account is closed.
• After account closure, transaction records may be kept for up to 5 years to meet legal obligations.
• KYC documents may be retained for up to 3 years after account closure.
• Marketing data is deleted as soon as consent is withdrawn.
• Data from inactive accounts is automatically archived after 2 years.

7. Security Measures

Sybet uses industry-standard technology to protect your data. Our security layers include:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): Additional OTP verification at login.
• Firewall Protection: Advanced firewall protection to block unauthorized access.
• Regular Security Audits: Regular audits conducted by independent third-party experts.
• Data Masking: Payment numbers and sensitive information are partially masked.
• Suspicious Activity Alert: Instant SMS alerts for unusual login attempts or transactions.

8. Your Rights

As a sybet user, you have the following rights over your own data:

We aim to respond to all rights requests within 72 hours. Complex requests may take up to 30 days.

9. Protection of Minors

Sybet is strictly for users aged 18 and above. We do not knowingly collect data from minors.

• Date of birth is verified at the time of registration.
• If we become aware that a minor has registered, the account will be closed immediately and all collected data will be deleted.
• Parents with concerns about their child's data can contact our support team — we will take prompt action.

10. Third-Party Links & Services

The sybet platform may integrate with third-party payment gateways or technology providers. These third parties have their own privacy policies, which are outside sybet's control.

• When you access a payment gateway, their own privacy policy will apply.
• Sybet is not responsible for how third parties manage their data.
• We only work with trusted, established payment service providers.

11. Changes to the Privacy Policy

Sybet may update this Privacy Policy as needed. For significant changes:

• You will be notified via SMS or in-app notification at least 7 days before any changes take effect.
• The date of the most recent update will be displayed at the top of this page.
• You will have the option to close your account if you do not agree to the updated policy.
• Continued use of the platform will be considered acceptance of the updated policy.

12. Contact & Complaints

For any privacy-related questions or concerns, please get in touch with us. Our data protection team will respond within 72 hours.